Zila Sahkari Bank Ltd. Garhwal (Kotdwar)

Zila Sahkari Bank Ltd. Garhwal (Kotdwar) (“the Bank”, “we”, “our”, or “us”) is committed to protecting the privacy and security of the personal information of its customers, website visitors, and stakeholders. This Privacy Policy explains how we collect, use, store, and protect personal information obtained through our website and banking services.

By accessing our website or using our services, you agree to the terms described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information from customers and users:

Personal Information

• Name

• Address

• Contact number

• Email address

• Date of birth

• Identification details (such as Aadhaar, PAN, or other government-issued ID)

• Banking and financial details

Technical Information

When you visit our website, we may automatically collect certain information such as:

• IP address

• Browser type and version

• Device information

• Pages visited on our website

• Date and time of access

Transaction Information

We may collect information related to banking transactions carried out through our services.

2. Purpose of Collecting Information

The information collected by the Bank may be used for the following purposes:

• To provide banking services and process transactions

• To verify identity and comply with KYC norms

• To improve our services and website performance

• To communicate with customers regarding banking services, updates, or notifications

• To comply with legal and regulatory requirements

• To prevent fraud, unauthorized transactions, and security breaches

3. Sharing of Information

The Bank does not sell or rent personal information to third parties. However, information may be shared in the following circumstances:

• With regulatory authorities such as RBI, government agencies, or law enforcement as required by law

• With service providers or partners who assist the Bank in delivering services

• When required for legal compliance or regulatory obligations

All such parties are obligated to maintain the confidentiality of the information.

4. Data Security

Zila Sahkari Bank Ltd. Garhwal (Kotdwar) implements appropriate technical and organizational security measures to safeguard personal information from unauthorized access, misuse, alteration, or disclosure.

Despite these measures, no online system is completely secure. Users are advised to protect their login credentials and personal information.

5. Cookies

Our website may use cookies or similar technologies to improve user experience, analyze website traffic, and enhance website functionality. Users may choose to disable cookies through their browser settings.

6. Third-Party Links

Our website may contain links to third-party websites. The Bank is not responsible for the privacy practices or content of such websites. Users are encouraged to review the privacy policies of those sites.

7. User Responsibilities

Users are responsible for maintaining the confidentiality of their account details, passwords, and other sensitive information while using online banking services.

8. Changes to Privacy Policy

Zila Sahkari Bank Ltd. Garhwal (Kotdwar) reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on the Bank’s website.

9. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact:

Zila Sahkari Bank Ltd. Garhwal (Kotdwar)
Kotdwar, District Pauri Garhwal
Uttarakhand, India

Email:  ho@zsbkotdwar.bank.in
Website: https://zsbkotdwar.bank.in