Security is important, especially with regards to financial transactions where it is vital to guard against any exploitation. Since your information and financial security is our top priority, we are committed to secure the same as also encourage you to be alert and have a secure and safe banking experience. With this endeavour of having a dedicated web page, we have a focused approach to make the larger audience aware about increasingly sophisticated and malicious techniques being attempted by attackers / fraudsters and top security preventive measures. We believe your support in being vigilant will also serve as mutual harmony and motivation towards creating and sustaining a safe and secured ecosphere.

ATM
Some security measures of ATM banking are as follows:

1. Register your mobile number with the Bank to get alerts of transactions.
2. Beware of “shoulder surfing” while transacting anything inside the ATM. Shoulder surfing is a mode of target which attackers use by just standing near you and noticing the PIN entered for the card.
3. Avoid engaging in any kind of conversations with strangers, near and inside the ATM. Do not accept assistance or allow anyone to interfere with your transaction.
4. Do not perform any transaction if you find anything unusual in the ATM.
5. Transaction slip, if printed, should not be disclosed to anyone.
6. After you deposit a cash in the ATM Recycler Machines (where available), check the credit entry in your account after a couple of days. Report to the Bank if there is any discrepancy.
7. Do not forget any valuable like card, passbook, mobile etc. in the ATM.
8. Change your Card PIN the first time you use it.
9. Memorize your PIN and do not write it anywhere.
10. Do not share your PIN or card with anyone else.
11. Keep your card in a safe place. If your card is lost or stolen, report to Zila Sahkari Bank Ltd. Garhwal (Kotdwar) officials and use service Block via SMS
12. If you receive a replacement card, be sure to destroy your old card by cutting it diagonally into small pieces followed by discarding them.
13. Zila Sahkari Bank Ltd. Garhwal (Kotdwar) will never ask you for details such as a copy of the front as well as reverse part of your card. Do not respond to calls or e-mails asking for your card details like card number, expiry, CVV, PIN or OTP with anyone, even if they claim to be bank officials.
14. Be cautious while saving your card details online on merchant websites.
15. Inform the bank when you change your address linked to bank account.
16. If you have not tried to generate or reset your PIN but still receive an SMS mentioning the code, report the same to the bank immediately.
17. It is advisable to change your card PIN / password at regular intervals.

Your Card is your personal responsibility. Never lend it to anyone or leave it unattended. Understand security measures related to cards:

ON PHONE
Some security measures of Phone banking are as follows:

1. Avoid giving verification details to phone banking officer in public place.
2. Phone Banking channel is meant to be used by the account holder only, do not transfer the line or hand over the phone to anyone else.
3. Zila Sahkari Bank Ltd. Garhwal (Kotdwar) never requests you to disclose your passwords. In case you get an email/phone call/SMS asking you to disclose your password or share personal details for any stated purpose, please do not disclose any sensitive information.
4. Avoid calling on mobile number/ contact number mentioned in the search results at public domain.

ON MOBILE

1. Password-protect your mobile device to protect against unauthorized access. Set up a Pin/password/pattern that is difficult to crack. You may set biometric lock in your smart phones.
2. Register/ update your mobile number and e-mail ID for alerts to keep track of your banking transactions.
3. Do not click any URL in message that you are not sure about.
4. Install an effective mobile anti-malware/anti-virus software on your mobile device and keep it updated.
5. Keep your mobile device's operating system and applications, including the browser, updated with the latest security patches and upgrades.
6. Never leave your mobile device unattended.
7. Turn off device services such as Wi-Fi, Bluetooth, GPS, etc. when they are not being used.
8. Do not use unsecured Wi-Fi, public or shared networks.
9. Do not use "jailbroken" or "rooted" devices for online banking. Jail breaking or rooting a device is the process of unofficial modification of phone's built-in operating system which leads to exposing the device to additional malware and an unofficial entity gains administrative or privileged access of OS.
10. Be careful about the websites you are browsing via mobile, if it does not look authentic, do not download anything from it or do not provide any sensitive information.
11. Beware of “shoulder surfing” while transacting via mobile, especially in a public place. Shoulder surfing is a mode of target which attackers use by just standing near you noticing your user IDs and passwords.
12. Never download and install applications from unfrosted sources. Install apps downloaded from reputed application market. Remember in mobile settings; do not enable installation of apps from “unfrosted sources”.
13. Always verify app permissions and grant only those permissions which have relevant context for the app’s purpose.
14. Avoid untrusted contact numbers from unauthorized websites or contact numbers appearing on Google search.
15. Shop with only reputable and reliable brands on their legitimate websites / applications.
16. For additional security, always create different passwords for each service like mobile banking, internet banking, UPI, debit card, corporate banking etc.

PASSWORD SECURITY

1. When you create your password, make it at least 8 characters long. Include at least one capital letter, one numeral (0-9) and one special character (\,@,#,%,$,^).
2. Do not share your passwords with anyone.
3. Password should not contain all or a part of the user ID.
4. Password should not contain any space
5. Ensure that no one is looking over your shoulder when you are entering a password.
6. Change your password immediately if you suspect someone might know it.
7. Do not write passwords anywhere.
8. Change password regularly and be cautious on repeating the previous password.
9. Use different passwords for business and personal use.
10. Longer passwords are better and recommended.
11. Do not include name of your spouse / family members / pet, date of birth, personal details such as vehicle number or employee number, publicly available information such as those available on social media as part of your password.